At the pickup point, you can inspect and try on items. If it doesn’t fit or isn’t what you expected, you can refuse it on the spot. In that case, you won’t pay for that item.
If you took the item and later want to exchange/return it, you can request it within 7 days after pickup, as long as it’s unused, in original condition, with tags, packaging, and all accessories.
We do not accept returns for: underwear and personal hygiene items, items marked “Final Sale”, and items that are used, damaged, or altered.
If a return is approved, the amount paid for the returned item will be refunded via the same method used at pickup. Typical processing time: 5–10 business days after approval. Any service fees (if applicable) are non-refundable.
To start an exchange/return, contact us and provide your order number. We’ll guide you through the next steps and confirm where to bring the item.
If you received the wrong or a defective item, contact us within 24 hours after pickup and send photos. We’ll fix it as fast as possible.